The concept is quite well known across the industry: a service tester checks into the hotel as a normal guest and assesses the service and gives a detailed report.

We at Hotel-lo have extended the Mystery Shopper concept to other areas of the business like reservations and the conference and banqueting department: areas where lack of service is costing you real money and where you want to be sure that every opportunity to increase revenues is taken.

I want my customers to come back. How can I really know that the service in my hotel will make them come back?

The Hotel Mystery Shopper
This product is aimed at the entire hotel operation, from the arrival, check-in, restaurants, housekeeping, room service, business centre, health club to check out and departure. The list of points to check will be established prior to the visits according to your requirements.

How can I make sure that my reservation agents are trying to confirm every single reservation at the highest possible rate?

The Reservation Mystery Shopper
Reservations is the department where you can make or break your revenues - you want to make sure that you make your revenues.
We will call your reservations department on a regular basis and make sure that the reservation agents are knowledgeable about all the products available, friendly and helpful and that they make the best sale.

How many more chances will you have of confirmed group business if you know that your sales agents are proactively selling and following up on every single piece of business?

The Groups and Conference Mystery Shopper
It is incredible if you calculate how a little bit of extra selling to a group or a conference can change your bottom line.
With this product, we call your group and conference department on a regular basis and inquire for a group or a conference, request extra information, request rates, request a quotation and: wait for a follow up call.